Delivery & Returns: Your Guide to Shopping with PouffeLOVE.

Shipping & Delivery Guide for Custom Furniture | PouffeloveShipping & Delivery

Fast Order Processing

If the furniture you selected is available in our warehouse, we will ship it within
3 business days of receiving your payment.

If your item needs to be made to order, the standard production time is 14 business days. Please note, we reserve the right to extend this timeframe, especially for custom orders or during busy periods. We will keep you informed of any changes – your satisfaction is our priority!

If you have any questions about availability or lead times, please email us at
info@pouffelove.ie or message us quickly on
WhatsApp – we’re always happy to help!

Delivery Time for the Custom Orders

Once your order is ready, the estimated delivery time is 14–30 business days.

Each product listing includes an estimated waiting period, so you’ll always know what to expect.

Shipping Quotes & Large Orders

Want a shipping quote? Send your delivery address to
info@pouffelove.ie or contact us on
WhatsApp and we’ll prepare a personalized quote for you.

For larger orders (approx. 5 items or more), a dedicated delivery service may be required – we’ll provide an individual quote for this.

For security and fraud prevention, we ship orders only after receiving payment by bank transfer.

Order Changes & Cancellations

If you need to change or cancel your order, please contact us as soon as possible at
info@pouffelove.ie or via
WhatsApp.
Once your order has been handed over to the courier, we are unable to change the details or delivery address.

Secure Deliveries

All parcels are sent by courier with proof of delivery – for your safety and the ability to track your order.

You can provide a business or alternative address where someone will be available to receive the package.

During checkout, you can add a note for the courier (e.g., to leave the package with a neighbor or in a specific place) – please note, this is at your own risk.

Missed Deliveries

If you miss your delivery, online tracking will provide instructions for rescheduling or collecting your order from a local depot.

After 3 failed delivery attempts, your package will be returned to our warehouse – reshipping will incur an additional fee.

Damaged Deliveries

Please check your package carefully upon delivery.

If you notice any damage, sign for the item as “Damaged Product” and contact us immediately at
info@pouffelove.ie or on
WhatsApp – we’ll quickly arrange a replacement at no extra cost to you.

Returns

You have 14 days to return your item without giving a reason.

The returned product must be new, unused, and in its original packaging – please include your proof of purchase so we can process your refund promptly.

Return shipping costs are covered by the buyer. For larger parcels, we recommend using Parcelforce or DPD Local.

If you have any questions about returns, just email us at
info@pouffelove.ie or write to us on
WhatsApp – we’re here to help!

Understanding Our Shipping Policies

At Pouffelove, we strive to provide clear and comprehensive shipping policies to ensure that our customers know what to expect when placing an order. Our policies cover everything from shipping methods to delivery timeframes, making it easier for you to plan your purchase and receive your handcrafted furniture without any surprises.

We offer various shipping options tailored to meet the needs of our customers. Whether you choose standard shipping or require a dedicated delivery service for larger orders, each option is designed to provide a seamless experience. For more specific details, please refer to the product listing or contact our customer service team at Pouffelove.

Frequently Asked Questions about Shipping

To assist our customers better, we have compiled a list of frequently asked questions regarding our shipping policies. This section aims to address common concerns and provide clarity on topics such as estimated delivery times, shipping costs, and order tracking, ensuring you have all the information you need before making a purchase at Pouffelove.

If you have a question that isn't covered in our FAQ, our customer support team is readily available to assist you. We encourage you to reach out via email or WhatsApp for personalized assistance, ensuring that your experience with Pouffelove is as smooth as possible.

International Shipping Options

Pouffelove is excited to offer international shipping options for our customers outside of our primary service area. We understand that our handcrafted furniture may appeal to a global audience, and we aim to accommodate orders from various countries with tailored shipping solutions.

When selecting international shipping, please be aware that delivery times may vary based on the destination. Additionally, customs duties and taxes may apply, which are the responsibility of the customer. For a more accurate quote and to explore our international shipping options, feel free to contact our support team at Pouffelove.

Customer Support for Shipping Inquiries

At Pouffelove, we prioritize customer satisfaction and are committed to providing exceptional support for any shipping-related inquiries. Our dedicated team is available to answer questions about order status, shipping timelines, and any other concerns you may have regarding your purchase.

You can reach our customer support team through various channels, including email and WhatsApp. We encourage you to get in touch with us for prompt assistance, ensuring that you have a positive experience with Pouffelove from start to finish.