FREE 5-10 Working Day Delivery FREE only for our footstools .
Choose FREE Delivery. This is only available to Ireland only.
All import fees and charges are included.
If you have any questions, contact us on our email pouffelove@gmail.com or use our web chat on our website.
Europe Email for a quote
Please email your delivery address to pouffelove@gmail.com for a shipping quote. Payment will be required upfront by bank transfer before any products are sent out for fraud and security reasons.
Large Orders Call for a quote
We reserve the right to charge extra delivery for large orders. Large orders (approx +10 units) may require a dedicated delivery service, which is outside of our standard delivery options and will need to be quoted for separately.
Made a Mistake?
If you have made a mistake on your order or wish to amend or cancel, you must contact our Customer Service team during working hours as soon as possible.
Due to our delivery courier’s terms and conditions, we cannot change orders or addresses once they have left our premises.
Secure Deliveries
All our bean bags are sent via courier and require a signature as proof of delivery. This is to ensure safe, trackable orders.
If you are not in during the day, why not get your item delivered to your work address? We accept alternative delivery addresses and actually prefer to deliver to business addresses where someone is available to sign for your item.
Alternatively, we give you the opportunity in the checkout process to enter a note to the courier to leave the parcel with your neighbour, porch or garden shed (etc.). However, please note any delivery instructions are at your own risk.
Missed Deliveries
If you miss your delivery real-time tracking will confirm this and will give contact details/instructions for how to reschedule or arrange collection of the order from your local depot.
After 3 failed delivery attempts, your items will be returned to our warehouse. If an item is sent back to us as a result of failed delivery, this will incur a delivery charge to you in order to cover the cost of return and re-delivery.
If an item is returned to us as a result of failed delivery, we reserve the right to cancel your order and refund the cost of the order, minus charge to cover the cost of return and administration.
Damaged Deliveries
We advise customers to check parcels carefully for any transit damage. If you are unsure, or if there is transit damage to your product, sign for the item and clearly write “Damaged Product”. In this instance, contact us directly on pouffelove@gmial.com where we will quickly ensure that you get a perfect product with no additional cost to yourself. We apologise for any inconvenience caused and will endeavour to get any issues fixed as soon as possible.
Returns Policy
Yes we accept returns.
In light of recent events, we are extending our returns policy. We understand it may be difficult for you to return your item at this time. Please wait until you are able to safely do so and once your items arrive back to us in a new and unused condition, we will issue your refund. Please insure you include your delivery note inside the box so we are able to identify your order and issue your refund.
You are responsible for returning the item to us at your expense. From previous customer feedback, we recommend Parcelforce or DPD Local for larger boxes and multiple box returns. Please ensure to take reasonable care of the goods so that they arrive with us in the same condition as they were delivered.
Contact us at pouffelove@gmail.com if you have any more questions!
There is a problem with my order.We take the utmost care to ensure that every item sent out is in pristine condition and up to our high standards. Very rarely something may go wrong and this is not okay with us! If you have noticed any problems with your order, please email pouffelove@gmail.com and our Customer Services team will do all they can to resolve the issue right away.I have received the wrong item in my order.If you have received the wrong item in your order, please email pouffelove@gmail.com and our Customer Services team will sort you out with the correct item right away.
Packaging Information
A lot of our Bean Bags are sent to you already filled however there are certain, extra large products that need to be sent in multiple boxes. These include but are not limited to the Monster, XXL, Sofas, these items include beans for you to fill the items yourself (instructions included). See our Bean Bag Filling Guide for more information.
Sofa bean bags and Monster Bean Bags are delivered in multiple parcels – one contains the cover with some of the bean filling already inside. The other parcel or parcels contains a net with the remaining beans inside, to easily insert into the sofa and make it ready for use.
If your order is sent in more than one box, your packages may arrive on separate consignments on different deliveries.
More Information
Please also refer to our Terms and Conditions before purchasing. Contact us on 086-792-1662 email pouffelove@gmail.com if you have any more questions!